Support
Frequently asked questions
How do I become a Welcome Bikers Partner?+
Create an account, then claim an existing place or add a new one. After moderation confirms your right to manage it, you can choose a partnership plan
How do I claim an existing place?+
Search the Welcome Bikers catalog, open the place, and submit a claim with the requested contact and verification information
How do I add a new place?+
Create a new-place application, add the business details and photos, then submit it for moderation
Why is verification completed before payment?+
Verification confirms who may manage a listing. Payment is for commercial partnership services around an approved place; it does not establish ownership
Does subscription payment give me ownership of a business listing?+
No. Ownership or management rights are verified through the claim or new-place moderation process before any partnership plan is chosen
Is subscription per account or per place?+
Partnership is planned per place. An organization may manage more than one place, each with its own partnership service
What happens after my place is approved?+
You can manage its information in the Partner Portal and, when available, choose the partnership service that fits that individual place
What happens when my subscription expires?+
The final renewal and expiry policy will be published before launch. Existing public listing data is not described here as being removed automatically
Can I change my partnership plan?+
Plan-change options are being prepared. Contact the partner team for current guidance until the self-service flow is available
Is Featured Placement included in subscription?+
Featured Placement is sold separately. A Premium discount may be introduced later; no discount amount has been set
How long does Featured Placement last?+
One placement period lasts one week
Can I choose a slider position?+
The concept uses fixed positions. Availability and the final booking experience will be confirmed before purchase is enabled
What happens if my claim or new-place application is rejected?+
You will see the outcome in the portal. Where clarification is requested, you can update the application or claim and respond
Who can I contact for help?+
Use the contact details on the Contact Us page. Final production contact details will be added before launch
